Chapman Chevy Yuma Reviews
Thave bought 4 cars from this dealership. Our salesman worked hard to get the deal we wanted. Paperwork was quick and easy...
Purchasing a truck at Chapman was an absolute pleasure from start to finish. The entire team at Chapman demonstrated exceptional professionalism and a genuine commitment to customer satisfaction. Ryan was incredibly knowledgeable about their inventory and took the time to understand my requirements and preferences. He guided me through the different truck models, explaining the features and benefits of each one. His expertise and attention to detail ensured that I made an informed decision that I am extremely happy with. The buying process at Chapman was streamlined and efficient. The paperwork was handled smoothly, and the staff made sure that I understood all the terms and conditions. They were transparent and honest, ensuring that there were no surprises along the way. Overall, my experience purchasing a truck at Chapman was outstanding. The team's professionalism, knowledge, and commitment to customer satisfaction set them apart from other dealerships. I highly recommend Chapman to anyone in search of a quality truck and a seamless buying process.
J.J. worked hard to get all the things we wanted for our trade and results in a great new Terrain for us.
The quality of the service is excellent. Our asesor, Adron Orta all time was attentive. He gave us options and recommendations.
David was very helpful and nice guiding us through our purchase.
It's been a while since I experienced the car buying process. Although I experienced one issue, overall all the people I interacted with were above what I expected. Very professional, yet down to earth. If looking for a new ride, please give them a chance to impress you. They did me....Kudos to Ryan, Elijah, Nathan, Jesse and of course Patty. What a Awesome job and thank you for a Great Experience.
Great purchase! Very helpful and courteous staff.
Excellent service. Mr. Enrique Real was very pleasant and polite. Very happy!
Elijah Rooks helped us through the entire process of buying our new truck. And the truth is that we are very happy with how the treatment went. A very kind, honest person and very attentive to our budget needs. I recommend it to you! Thanks to the entire Chapman Yuma GMC family. We will continue to be your happy customers.
Needed to have truck repaired and were very glad that Marty Padila was our service rep. he located part that was on back order and had it shipped in.
Very positive experience with no pressure. Very friendly and knowledgeable from sales to final purchase.
Jimmy Davy and the service staff have provided us with outstanding service on a very difficult automotive problem. We thank them all for the patience and dogged persistence to get the job done!!!
My Service Advisor was Jimmy Davy and he did a great job in getting my vehicle in and repaired in the time frame he gave me. He kept my apprised of the status through out the repair. As in the past the technicians did a great job on the repair of our vehicle. I would highly recommend them.
What a great group of people. Kept me up to date and did good work in a shout amount of time.
Chapman Chevrolet always takes good care of us ... highly recommended for peace of mind!
This was the third truck we bought from Jesus Remirez at Chapman. Jesus goes the extra mile to make sure you get the right vehicle for your needs. He even follows up with you to make sure everything is going well. Highly recommend visiting Chapman Chevy if you are looking to purchase a vehicle and ask for Jesus Remirez!!!
customer friendly
Sales person Miguel Quintero and finance manager Jesse Ramirez will do whatever needs to be done to make sure the client gets the best deal possible,I’m on my second vehicle from Chapman and i must admit that they have treated me with respect and honesty on both occasions,will continue to do business with them in the future.Chapman highly recommended
Elvis our service rep did an excellent job. Very polite. Knowledable. Kept us informed on status of our service. Gave us a quote for new tires. Even suggested a GM credit card. Best service we have had since purchasing our car. Although we had an appt and had to wait and coming from the Imperial Valley Ca for our service, he was just so darn nice we just could'nt Be mad..Knows how to deal with the public for sure. He did an awsome job.
I would recommend Juan to anyone with out a service rep.
Jimmy, was quick to run a diagnostic test my vehicle. He then set up an appointment to get it repaired. He was very professional from start to finish. Pleasure working with this gentleman.
Customer service is outstanding
Chapman got me in, on the same day that I called. Service was quick and staff were personable and professional.
This is the nicest bunch of people from Frank to the guy that gave me the ride home, to the gentleman who brought my car to me! Quick service, great crew and reasonably priced!
thank you for double checking the need for a Transmission Control Module. Would have hoped the original one would have lasted more than 100 K miles.
I was able to get an appointment for service on my Chevy 2500 HD the next day and the service was quick and painless.
Very pleased with my service writer.
It was easy to make an appointment and the scheduler listened and took notes of my concerns. My service adviser discussed the plan with me on arrival and provided cost estimates. I also received updates on progress and suggested actions. And I appreciate Greg for shuttling me to and from the dealership. Service at the dealership sometimes seems more expensive, but the peace of mind from having trained professionals is worth it too me. I know my truck is ready to do its job and safe for my family.
The best visit ever with Jimmy Davey handling it all. Thanks for everything.
I worked with Nathan Ott. He helped every single step of the way and made my process so much easier and efficient. Great service all around.
The easiest car buying experience I have ever had. Uriel, the saleman, found a beautiful truck for me, took care of all the paperwork and even delivered it to my house. Thank you!
Courtesy, friendly, respectful, helpful, professional on his job .
Good Customer Service
After I got to the technician service was very good while scheduling they told me I had to just leave car I wanted someone to ride in lot to see if it needed further work which Jimmy did then advised repairs was satisfied with service
This is our second purchase at Chapman and I have to say, our salesman Miguel Quintero goes above and beyond. He is very knowledgeable of all the vehicles and will continue to help and answer any questions even after your purchase. I would definitely go with him for future purchases. Thank you Miguel!
was able to get an appointment quickly. I replaced the batteries and had a check engine light on. Wanted it cleared. I changed the batteries because my transmission quite talking to my truck. So per trouble shooting I replaced batteries. Well seems maybe the TCM is bad as the vehicle did the same thing later that day. Will be calling for another appointment to have that replaced. Juan and Juiliana were super nice and easy to talk to .
All the people that worked there were great people
Did everything required done on time.
We took our Chevy Tahoe in to be serviced (primarily oil change) on October 16. As always, they were courteous, helpful, and professional. We had a repair made on the inside of one of our doors while there (even though it was not a body shop), and they did a nice job. And the car washing was a nice touch. We can highly recommend Chapman.
This time only for an oil change but service was great. Dealt with Hannah and she was friendly and fast. In and out within an hour. Thanks
Hannah our service advisor was a rock star. Very service friendly. An asset to your team.
Very helpful & nice person
Was helped immediately and all accomodations were great.
Did excelent job
Received great service very helpful and super communicative on everything that was happening very happy with the attention that Juan the sales person gave us
Fast service
Excellent service keep up the good work
I just purchased my 2024 GMC AT4X from Gunny Williams. He has been my salesman for multiple purchases over multiple years. I know that I can count of Gunny and Chapman for the best possible sales experience. Truthful and honest, they do what they say they are going to do.
Gunny gets a AAA+. The purchase process was very smooth and simple.
Quick welcome and service was done in a timely manner.
Thank you, So awesome to get in & out In less than an hour. Love that you put speedy oil change in its own space. All staff was friendly & very helpful..
Very efficient on time and one on one communication
We went in for our complimentary oil change after traveling across country. while doing the oil change and check up we were told of a few filters that needed to be replaced. The price was reasonable. The technician also noticed a nail in our tire and Hannah checked our warranty and that was covered as well. The team at Chapman have been professional, courteous and pleasant from the beginning. We are very happy with everyone that we have came in contact with.
Service representative was extremely friendly and professional. He insured that our vehicle was taken care of from A through Z.
The best services in Yuma
Have always had great service with this dealer
Chapman's Express lane is exactly that! Quick, courteous and caring, not just for your vehicle, but for you too!
My husband and I drove from Scottsdale to Yuma to purchased a 2022 Ford F250 this past Monday from Carlos. The entire process was seamless, and dare I say enjoyable?! He had us in and out within an hour and even fueled us up before heading back home. We couldn’t have asked for a better car salesman than him. 10/10 would come back just for Carlos.
My appt was at 7am on a Friday. I was met outside by my Express Advisor, Ramon Flores. He told me who would be servicing my vehicle today. He reviewed what was to be performed this trip and came back with an estimate for the service. He kept me updated on the progress while I waited for my truck. With the service completed, the truck was washed and brought up front for me. The cost was less than anticipated and we set another appt for service. I felt appreciated for trusting them with servicing my truck from the moment I drove up to the time I departed. Chapman Chevrolet in Yuma has the template all dealerships should use as a guideline for how to treat customers. Quick and quality work.
excellent friendly service.
Always great service at Chapman! Went in for my complimentary first oil change and tire rotation and they finished in an hour! Great people in the Service department is why I’m glad I bought my Sierra X31 from Chapman GMC!
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Our issues were handled beyond our expectations and would recommend to anyone looking for a trustworthy dealership that stand behind their sales
Great service
Spoke to their seasoned service consultant Marty. I requested the tech remove & replace leaking seal at compressor. Evac & recharge. Phenomenal customer service and expert advice. Same day turn around with busy schedule. Very impressed with service.
David Gomez was very helpful and attentive to my needs. Excellent Service Representative. Thank You
Hannah has always greets me when I arrive keeps me updated on the status of my vehicle, very knowledgeable and helpful
The person was very attentive and he did a putty good Job.
The quick oil change area was very helpful and had very fast service.
One big reason I purchased my Treverse in Yuma was knowing I has free oil changes as long as I owned my vehicle. My daughter recently purchased a new treverse and after purchase she found out that Chapman no longer offered free service. This is one of the big deciding issues when I purchase my next vehicle.
Thank you for getting my car up and running.
Hannah went above and beyond to explain what was needed to be done to my husbands , Yukon! Every question, she immediately responded to with an answer!
Excellent customer service. He kept us informed of everything going on with our truck. He process our rental car very fast.
All the staff was very helpful and friendly, which is very refreshing. The only thing not working was the computer. This made for a longer wait and then the bill was sent to me by email because they could not remedy the problem.
The entire staff went over and beyond to accommodate my needs. Thank you.
Andrew, my service advisor did a software update and we had our radio back. Thanks Andrew
My service advisor Andrew knew what to do. A software up date and it was ready to go. Thanks Andrew
Chapman personnel saw from previous records of a battery purchase showed that the old one was still under warranty, a common occurrence in our desert heat. They got me in quickly and installed a new battery without the hassle that I have had occasionally with other vendors for the same item.
Chapman personnel saw from previous records of a battery purchase showed that the old one was still under warranty, a common occurrence in our desert heat. They got me in quickly and installed a new battery without the hassle that I have had occasionally with other vendors for the same item.
Great experience. Heriberto is professional, courteous and answered all my questions and took the time to explain everything.
My husband and I met John on July29th. I was looking to trade in my Chevy Equinox for and new car. I wasn't sure what car I wanted at the time. John was extremely helpful and guided me through the process of purchasing my 2023 GMC Terrain. John took the time and was very patient with us. We felt very comfortable and pleased with my purchase. I love my new car. Thank you, John. Susan Goetz
Heriberto Sosa was very professional, helpful and attentive and took the time to answer all my questions and give clear explanations. Appreciated all the help he provided knowing I was coming from California for a short period to help my mom get a car. Thank you
Heriberto Sosa was very professional, helpful and attentive and took the time to answer all my questions and give clear explanations. Appreciated all the help he provided knowing I was coming from California for a short period to help my mom get a car. Thank you
Hannah waited on me. was very nice and professional
Hannah waited on me. was very nice and professional
My husband and I stopped by Chapman GMC / Chevy on Saturday July 29th. We were met right away by John Cypriano. John is friendly and a very knowledgeable sales professional. He was able to give us everything we asked for with my trade in and the purchase of my new GMC Terrain. He was thorough and made us feel comfortable and confident on my new purchase. John took us to Jesse Ramirez to finish up the financing of my new car. Jesse is equally as friendly and professional. He explained in detail every page we signed and left no question unanswered. We buy a new car every 6 or 7 years.The Fisher / Chapman dealership has been our first and last stop for more than 15 years. Thank you so much John and Jesse for a pleasant car shopping experience.
My LOF took a little longer this time but the coffee and waiting room were nice. Thank you Chapman
Thanks Jimmy for the great service. To Jimmy's credit bosses don't let him get away. The best customer service I have had a a dealership.
Brought my cadillac xt6 in for a new key. Expertly done in a timely manner. Jimmy assisted me and was excellent help. Kept me informed. He had my car washed and window's cleaned. Love chapman for all of my service.
Very Professional
Ramon got me in on short notice for an alignment an I couldn’t have been happier. One of the best experiences I’ve had at Chapman since they took over the location a few years back.
Fast and professional service
Excellent sales customer service and excellent parts customer service.
Excellent sales customer service and excellent parts customer service.
Manny went above and beyond to help me find the perfect truck at the comfortable payment. I appreciate the extra mile this amazing dealer went for me and my family. I'm a customer for life!
Both Hannah & Andrew gave excellent service for my vehicle. Both for the warrantee work & general service. With chip install took a bit longer than expected their pleasentnes made the wait worthwhile. Thank you Hannah & Andrew.??
JJ (Salesman) and Jesse (Finance Manager) were both very helpful in the purchase of a new to us automobile.
JJ (Salesman) and Jesse (Finance Manager) were both very helpful in the purchase of a new to us automobile.
Ryan is great
Eric was great and Frank also good . I think when it comes the extra stuff the customer should have a day or two to review and decide. Some the add on s hang on for years and may not be need.